Return Policy | Attractive Time
delivery FREE SHIPPING WITH 150$ MINIMUM PURCHASE return EASY RETURN 30 DAYS


Return Policy

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CANADA / USA

You can return or exchange eligible items free of charge within 30 days of delivery date. We reserve the right to deny a refund if returned merchandise does not meet our requirements.

  • Full-price and sale items in original condition, with all tags attached, can be returned for a full refund or exchanged within 30 days of the delivery date.
  • Final-sale items cannot be exchanged or returned at any time.
  • Worn or altered items cannot be returned or exchanged.

SHIPPING FRAGRANCE

  • We are only able to ship orders containing fragrance within the Canada. via standard ground service. We cannot ship orders containing fragrance to international territories.

  • Any Fragrance are not refundable or exchangeable.

POLICE, OBAKU AND FIORI ITEMS PURCHASED AT OTHER LOCATIONS

  • Items purchased at a department store merchandise can be returned only to that store and cannot be returned to Attractive Time.
  • Items purchased at AttractiveTime.com can be returned only at AttractiveTime.com and cannot be returned to a department store merchandise.

EXCHANGES AND RETURNS

Exchanges and return are free of charge within the Canada and the U.S.A (Excluding Alaska, Hawaii, Puerto Rico and APO/FPO refer to international shipping) You need to reach us at returns@attractivetime.com and refer to your order number on your packing slip or order confirmation email. Attractive Time will provide you a prepaid shipping return label.

INTERNATIONAL RETURNS

See details at International Return

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. Attractive Time will provide a prepaid UPS label to expedite the return for orders shipped within the U.S.A and Canada. To receive your shipping label and arrange to replace your product, please contact Attractive Time Customer Care Online or at 1-
877-880- 8768.

Attractive Time customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Attractive Time is not liable for any damages from a third-party shipping
service.

REFUNDS AND CREDITS

You'll receive your refund in the original form of payment. Once we receive your return, we will process your refund within 14 days and send you an email confirmation. Your bank may require additional time to
post this transaction to your account.

FREE RETURNS

We hope you found exactly what you were looking for - however, we gladly accept returns within 30 days.

SHIP YOUR RETURN

Free returns within the Canada and the U.S.A

Return are free of charge within the Canada and the U.S.A. (Excluding Hawaii, Puerto Rico and APO/FPO refer to international returns)

RETURN POLICY

You may return new, unused merchandise only.  We will apply a full refund on merchandise only. Shipping fees are not refundable.

Instruction

  • Download the return form here
  • Fill out the form and send to returns@attractivetime.com
  • Attractive Time will send you a shipping return label.
  • Print the label
  • Drop the parcel with the printed label to a UPS Service Store or hand over to a UPS employee (If you decide to schedule a pick up)

REFUND POLICY

You'll receive an email confirmation once we receive your return, and you can expect your refund within 14 days - issued in the form of the original payment. Please allow 1 to 2 billing cycles for your account to be credited.

ADDITIONAL SHIPPING DETAILS

We will ship orders to the address you indicate as long as it meets the address requirements at checkout. Upon delivery of your items to the carrier, you assume risk of loss as well as ownership of items purchased through the website, and you are responsible for filing any claims with the carrier for damaged and/or lost shipments. If you refuse delivery of your order, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.

INTERNATIONAL SHIPPING AND RETURNS

We are proud to ship to more than 30 countries around the world.

SHIPPING METHODS & CHARGES

We have partnered with UPS for international order processing, subject to the terms and conditions available here.

We offer one method for international order: UPS Worldwide Express Shipping

  • 2 business days delivery within the Europe and Latin Country
  • 3 business days delivery within the Asia
  • 4 business days and more for the other country

Shipping charges are calculated based on the size, weight and delivery location of your order - you will see an estimate only after you begin the checkout process. For your convenience, duties and taxes will be calculated and charged at checkout, there will be no additional charges upon delivery. Select the shipping method during checkout to see estimated delivery windows in business days.

Track your order at https://www.ups.com/WebTracking/track?loc=en_ca

Please note:

  • Orders are usually packed and ready to ship in 1 to 2 business days.
  • Business days are Mondays through Fridays.
  • We do not treat any order during Canadian Holiday
  • International shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. We make every attempt to minimize the potential impact of customs delays.

DUTIES & TAXES

  • Duties and taxes vary by country of destination - based upon the laws and regulations of the country to which the order will ship.
  • All shipping charges, duties, taxes and brokerage fees are calculated at checkout - they are included in the shipping quote you receive and will be paid at the time you place your order.
  • In the event that your order is undeliverable, or if you refuse delivery of your order, you will be responsible for payment of all duties and taxes. Shipping charges, duties and taxes are nonrefundable for undeliverable or refused shipments. Upon receipt of the refused delivery, a refund will be issued for the item(s) only.
  • If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Contact your local customs office for information.

ITEMIZED FEES IN INTERNATIONAL SHIPPING COSTS

Your fully landed cost quote may include the following charges:

  • Freight: transportation costs incurred by the carrier
  • Fuel: the additional charge incurred by the carrier to account for an increase in fuel charges (percentage of freight)
  • Insurance: the amount for insuring the package
  • Duties: the amount charged by the country for an individual item
  • Taxes: the Value Added Tax (VAT) charged by the country
  • Brokerage: the amount charged by the broker to clear customs
  • Disbursement: the amount the carrier charges to disburse the costs to the country
  • Other Fee(s): the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)

USERS OUTSIDE OF THE CANADA

Attractive Time is hosted in the Canada and is intended for and directed to users in the Canada. If you are accessing the website from the European Union, Asia, Middle East or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from those of the Canada, please be advised that through your continued use of the website, which is governed by Canadian. law, this Privacy Policy and our Conditions of Use, you are transferring your personal information to the Canada and you consent to that transfer.

INTERNATIONAL RETURNS

You can return eligible items within 30 days of the delivery date. For orders outside the Canada and United States, customers must cover the cost of return shipping. Shipping return charge are calculated based on the size, weight and distance.

RETURN POLICY

You may return new and unused merchandise only.  We will apply a full refund on merchandise only. Shipping fees are not refundable.

Instruction

  • Download the return form here
  • Fill out the form and send to returns@attractivetime.com
  • Attractive Time will send you a shipping return label.
  • Print the label
  • Drop the parcel with the printed label to a UPS Service Store or hand over to a UPS employee (If you decide to schedule a pick up)

REFUND POLICY

You'll receive an email confirmation once we receive your return, and you can expect your refund within 14 days - issued in the form of the original payment.

ADDITIONAL SHIPPING DETAILS

We will ship orders to the address you indicate as long as it meets the address requirements at checkout. Upon delivery of your items to the carrier, you assume risk of loss as well as ownership of items purchased through the website, and you are responsible for filing any claims with the carrier for damaged and/or lost shipments. If you refuse delivery of your order, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable

CANADA AND QUEBEC HOLIDAY

2017

  • Christmas: Monday, December 25, 2017

2018

  • New Year's Day: Monday January 1, 2018
  • Good Friday: Friday March 30, 2018
  • Easter Monday: Monday April 2, 2018
  • Victoria Day/National Patriots Day: Monday May 21, 2018
  • Quebec national Holiday: Sunday June 24, 2018 (Quebec only)
  • Canada Day: Sunday July 1, 2018
  • British Columbia Day: Monday August 6, 2018 (BC only)
  • Heritage Day - Alberta: Monday August 6, 2018 (Alberta only)
  • Labour Day: Monday September 3, 2018
  • Thanksgiving Day: Monday October 8, 2018
  • Remembrance Day: Sunday November 11, 2018
  • Christmas: Tuesday December 25, 2018
  • Boxing Day: Wednesday December 26, 2018

DELIVERY COUNTRIES

Canada
Unites State
Algeria
Germany
United Kingdom
Argentina
Australia
Bolivia
Brazil
China
Costa Rica
Egypt
United Arab Emirates
Spain
Finland
France
Greece
Holland
India
Ireland
Italy
Japan
Croatia
Mexico
Norvegia
Poland
Portugal
Romania
Swiss
Tunisia


truck bottom FREE RETURN CANADA / USA

warranty 5 YEARS WARRANTY